sample="supplemental" bates="515957783" isource="rjr" decade="1990" class="ne" date="19970529" R J Reynolds Tobacco Company Consumer Relations Winston-Salem, N.C. 27102 May 29, 1997 Ms. Phyllis Anderson 300 Ocean Ave Apt C-35 Ocean City, NJ 08226 8/11/97 cpn & add to mail list Dear Ms. Anderson: Thank you for letting us know about the problem you had with one of our products. Because we make every effort to provide or customers with the finest products possible we share your disappointment. Should you again have a problem with any of our products, please keep the product and call our Product Quality Line, using the toll-free number on your cigarette pack. Our representatives will be glad to assist you. Any product returned is forwarded to our Quality Assistance Department. As a way of saying thank you for bringing this matter to our attention, a coupon is enclosed to use toward your next purchase. Your taking the time to tell us will help us improve our products. Best wishes from all of us at R.J. Reynolds. Sincerely, T. Dawkins Consumer Relations Representative PID: #R-16085 SEQ: 246539 CON: 57856788-1-1 I just tried your new, only tobacco cigarettes and I can not smoke them. They are horrible & burning my tongue. I've smoked Winston 100's for over 20 years, but no more. I only hope I can return this carton that I bought. Sincerely, Phyllis Anderson