sample="quota" bates="450260020" isource="bw" decade="1990" class="ui" date="19961030" (cn50cnt1.grp) 636422-A-1 30, 1996 11:12:21 PM BROWN & WILLIAMSON TOBACCO CORPORATION Contact Long Report Contact & Issue Information Contact #: 836422 Country: UNITED STAT Entered by : Shannon McLaughlin Date Entered: 11-01-95 3:54 Date Ms. Irene Bucknavage, 14 Greenway Road New London, CT 06320 Source Handling Reportin Phone Routine 11-01-95 Phone Numbers 860-443-1900 Phone Types Display Consumer Types Consumer Age 64 Yrs Mths Current Brand: Misty Slims LT 120s B Previous Brand Family Previous Brand Style Comments: Consumer claims the cigarettes from a carton of MISTY SLIMS LT 120's tasted like ammonia, which she associated with the information about ammonia additives in the media recently. This is the first time she has tried MISTY. She will send 5 packs to us. She said the ammonia taste was very strong and her "husband could smell it too." However, she was "worried because the ammonia taste is what gives smokers the nicotine kick." See questionnaire results. First Enclosure: OLD Cpn Priority $2 Off Sex: Tone: Concerned Consumer Information Allowed to Contact? Mail Issue Information Issue # 1 Reason Inquiry Sub Reason Information Specific Ingredients/Processing District 03B Incident Date 10/27/95 Purchase Date 10/27/95 Style MISTY SLIMS LT 120s Box ATCO Purchased Quantity: 1 Carton Defective Quantity: 5 Package Box Code: 2 AEL Sample Available: YES Sample Requested: Yes Issue # 2 Reason Complaint Sub Reason Taste/Odor Specific Dislikes Taste/Odor District 03B Incident Date 11/01/95 Purchase Date 11/01/95 Style MISTY SLIMS LT 120s Box ATCO Store Information Store Name: Coast Guard Exchange Type: Retailer Phone # Moheagan Avenue New London, CT 06320 Report Generated by: Pat Houtchens